Last updated: July 31, 2026
These Terms and Conditions apply to products and services offered through HotelDesk.app, including HotelDesk software licenses, subscriptions, web modules, plugins, downloads, updates and support. By placing an order, activating a license or downloading a product, you agree to these Terms and Conditions.
1. Products and services
HotelDesk.app offers hotel management software for supported Windows and Linux devices, optional web modules, free and paid plugins, updates, licensing services and customer support.
Product features, compatible platforms, system requirements, activation limits, billing periods and included services are described on the relevant product or plan page. Certain features may require an active license, internet access, compatible hosting or an additional plugin.
2. Customer information
You must provide complete and accurate account, billing and contact information. You are responsible for keeping this information current and for ensuring that you are authorized to place an order on behalf of yourself or your organization.
3. Orders
An order is submitted when you complete checkout and confirm payment. HotelDesk.app may reject or cancel an order when payment cannot be verified, information is incorrect, fraud is suspected, a product is unavailable or the order violates these Terms and Conditions.
An order confirmation does not guarantee acceptance when additional payment or security verification is required.
4. Prices, taxes and payment
Prices and billing periods are displayed before checkout. Applicable VAT or other taxes may be calculated using the billing details supplied by the customer.
Payments may be handled by third-party payment providers. Their terms, supported payment methods and processing rules also apply. You authorize the selected provider to process the payment required for your order.
5. Digital delivery
After successful payment, digital products are normally delivered through your HotelDesk.app account, the HotelDesk application, email or the marketplace where the purchase was completed.
You are responsible for downloading the correct package and checking the published operating-system, server and software requirements before installation.
6. Software licenses
Each purchase grants a limited, non-exclusive and non-transferable license to use the relevant HotelDesk product according to its plan, edition, platform and activation limits.
A license key or Envato purchase code may only be used by the authorized customer. License keys may not be shared, published, resold or used to bypass activation limits. Ownership of the software and its intellectual property is not transferred to the customer.
7. Subscriptions and renewals
Subscriptions renew according to the billing period selected at checkout unless they are cancelled before the next renewal date. The renewal price and applicable taxes are charged using the available payment method.
You may cancel future renewals through the available customer-account or payment-provider controls. Cancellation normally remains effective at the end of the period already paid for.
8. Free and lifetime plans
Free plans may contain feature, activation, storage, support or usage limits and may be changed or discontinued with reasonable notice.
A lifetime license is a one-time license for the product and scope described at purchase. It does not automatically include separately sold plugins, services, custom development, hosting or products released independently.
9. Plugins
Free and paid plugins may require an active and compatible HotelDesk license. Plugin compatibility, price and requirements are displayed separately.
Official plugins may be downloaded through the application or installed from an authorized ZIP package. HotelDesk.app is not responsible for third-party or modified plugins obtained from unauthorized sources.
10. Refunds and cancellations
Refund requests are reviewed according to the product, payment method, reason for the request, marketplace rules and applicable law. A refund may be refused where a digital product has been fully delivered or activated and the law permits refusal.
Where mandatory consumer rights apply, those rights remain unaffected. For immediate delivery of digital content, checkout may request express consent to begin delivery and acknowledgement of any effect this has on the right of withdrawal.
Approved refunds may deactivate the related license, subscription, download access and associated paid plugins.
11. Installation and compatibility
You are responsible for using supported hardware, operating systems, PHP and database versions, hosting services and network configurations.
Remote installations require valid server, database, FTP and public URL settings. HotelDesk.app does not control customer-owned servers and cannot guarantee compatibility with every hosting restriction or third-party service.
12. Updates and support
Available updates may include security fixes, compatibility changes, improvements and new features. Some updates or major versions may require an active plan or separate purchase when clearly stated.
Support is provided through the channels published on HotelDesk.app. Support does not include unrelated server administration, third-party development, custom modifications or recovery of data that was not backed up, unless agreed separately.
13. Customer responsibilities
You are responsible for configuring the software correctly, protecting credentials, maintaining backups, controlling staff access and complying with laws applicable to guest, employee, payment and business data.
You must not redistribute the software, bypass license controls, upload malicious code, interfere with HotelDesk.app services or use the products for unlawful activity.
14. Availability and changes
HotelDesk.app may update products, prices, plans, features and these Terms and Conditions. Changes do not alter an order already paid for unless required by law, necessary for security or accepted by the customer.
Online licensing, update, account and download services may occasionally be unavailable because of maintenance, technical incidents or circumstances outside reasonable control.
15. Liability
HotelDesk is a management tool. Customers remain responsible for reviewing reservations, room rates, taxes, invoices, payments, reports and operational decisions.
To the maximum extent permitted by law, HotelDesk.app is not responsible for indirect losses, loss of profit, loss of data, business interruption, unsupported configurations, third-party services or failure to maintain backups. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
16. Contact
For questions about orders, licenses, payments, downloads or these Terms and Conditions, contact support@hoteldesk.app.