Last updated: July 31, 2026
These Terms of Service govern your access to and use of HotelDesk.app, the HotelDesk desktop application, the optional web module, plugins, downloads, updates and related services. By creating an account, purchasing a product or using HotelDesk, you agree to these Terms.
1. HotelDesk services
HotelDesk is a hotel management system available for supported Windows and Linux devices. Depending on the selected configuration, it can operate locally with a SQLite database or connect to a remote MySQL database shared with the HotelDesk web module.
Available features may include reservations, room planning, guest and company records, housekeeping, maintenance, staff management, payments, invoices, reports, licensing, updates and plugins. Some features may require a specific plan, an active license, internet access or an additional plugin.
2. Accounts
You must provide accurate and current information when creating an account or placing an order. You are responsible for protecting your account credentials and for all activity performed through your account.
Please contact HotelDesk.app immediately if you believe that your account, license key or purchase code has been accessed without permission.
3. Licenses and permitted use
A HotelDesk license gives you a limited, non-exclusive and non-transferable right to install and use the software according to the plan, edition, platform and activation limits shown at the time of purchase.
You may not share or resell license keys, bypass activation or security controls, distribute unauthorized copies, reverse engineer the software where prohibited by law, or use HotelDesk for unlawful purposes.
Envato editions may require a valid Envato purchase code. Other editions may use a HotelDesk license key. A license may be suspended when it is expired, refunded, cancelled, used beyond its activation limits or obtained fraudulently.
4. Plans, payments and subscriptions
Prices, billing periods, included features and applicable taxes are displayed before checkout. Payments may be processed by third-party payment providers, whose own terms and privacy policies also apply.
Recurring subscriptions renew according to the billing period selected during checkout unless they are cancelled before the next renewal date. Cancelling a subscription stops future renewals but does not normally cancel access already paid for.
Free plans may have limited features, usage limits or support. Lifetime licenses apply to the purchased product version and included updates as described on the relevant product or plan page.
5. Delivery, activation and updates
Digital products are normally delivered through the customer account, the application or the relevant marketplace after successful payment. You are responsible for meeting the published system and server requirements before installation.
HotelDesk may provide security, compatibility, maintenance and feature updates. Updates may change, improve or remove features when reasonably necessary for security, legal compliance or continued operation.
6. Plugins
HotelDesk may offer free and paid plugins. A plugin may require an active HotelDesk license and may only work with compatible platforms or application versions.
Plugins installed manually from ZIP files are used at your own risk unless they are supplied or officially approved by HotelDesk.app. HotelDesk.app is not responsible for damage, data loss or security issues caused by unauthorized third-party plugins.
7. Installation and customer data
In standalone mode, hotel data is stored locally on the customer’s device. In remote mode, data is stored in the database and hosting environment configured by the customer. HotelDesk.app does not automatically control or back up databases hosted on customer-managed devices or servers.
You are responsible for lawful data collection, user permissions, backups, server security and compliance with privacy laws applicable to your hotel, staff and guests. You should create regular backups before migrations, updates or major configuration changes.
8. Refunds and consumer rights
Refund eligibility depends on the product, payment method, marketplace rules and applicable law. Where required for immediate delivery of digital content, you may be asked to consent to immediate performance and acknowledge any effect this has on your right of withdrawal.
Nothing in these Terms limits mandatory consumer rights or legal guarantees that cannot be excluded under the laws applicable to you.
9. Support and availability
Support is provided through the support channels published on HotelDesk.app. Response times may vary according to the plan, issue and support workload unless a separate service-level agreement applies.
HotelDesk.app aims to keep online services available and secure but does not guarantee uninterrupted operation. Maintenance, internet failures, hosting problems, third-party services or events outside reasonable control may temporarily affect availability.
10. Acceptable use
You must not use HotelDesk to violate laws, process data without a lawful basis, distribute malware, interfere with the service, attempt unauthorized access, abuse payment systems or harm other users.
Access may be restricted or suspended when reasonably necessary to prevent fraud, security incidents, unlawful use or material violations of these Terms.
11. Intellectual property
HotelDesk, its software, website, design, documentation and official plugins are protected by intellectual property laws. Purchasing a license does not transfer ownership of the software, source code, trademarks or other intellectual property.
You retain ownership of the hotel and customer data entered into HotelDesk.
12. Disclaimer and limitation of liability
HotelDesk is a management tool and does not replace professional legal, tax, accounting or data-protection advice. You remain responsible for reviewing reservations, prices, taxes, payments, invoices and operational records.
To the maximum extent permitted by law, HotelDesk.app is not liable for indirect losses, loss of profit, loss of data or business interruption caused by misuse, unsupported configurations, third-party services or failure to maintain backups. This limitation does not apply where liability cannot legally be excluded.
13. Suspension and termination
You may stop using HotelDesk at any time. Subscriptions must be cancelled through the available account or payment-provider controls.
HotelDesk.app may suspend or terminate access when these Terms are materially breached, payments are reversed, a license is misused, or continued access creates a legal or security risk. Provisions concerning payments, intellectual property, liability and lawful data handling continue to apply after termination where relevant.
14. Changes to these Terms
These Terms may be updated to reflect changes to HotelDesk services, legal requirements or business practices. The current version will be published on HotelDesk.app with its revision date. Material changes will be communicated when required by law.
15. Contact
For questions about these Terms, licenses, payments or HotelDesk services, contact support@hoteldesk.app.